Set the technical direction for Conversica's backend platform, owning architecture decisions that span integrations, data, messaging, and orchestration across the entire system.
Drive cross-functional initiatives that touch multiple engineering teams, partnering with AI Engineering, Product, and Integrations leadership to shape platform strategy and roadmap.
Define and evolve org-wide engineering standards for backend service design, data modeling, integration patterns, observability, and operational excellence.

What You'll Build:

Integration platform: inbound and outbound data processors, partner APIs, webhook ingestion, CSV bulk imports, sync logic, and resilient retry/backoff patterns.
Messaging infrastructure: email (AWS SES), SMS (Twilio), and chat (OpenAI Chatkit) delivery pipelines including throughput management and deliverability.
Data foundations: Postgres schema design, data models for contacts, conversations, campaigns, and configuration optimized for both transactional and agent retrieval workloads.

Success in This Role:

In your first 6 to 12 months, establish integration, data, and messaging patterns that other backend engineers build against.
Lead at least one cross-team technical initiative end to end, including consensus-building, design, delivery, and operational handoff.
Raise the operational maturity of the platform, measurably improving reliability, performance, or developer leverage in systems others depend on.

Conversica

Conversica builds AI-powered solutions that help businesses engage customers more effectively. You'll join a small, experienced platform engineering team in a remote-first company.

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