Community Lead

You’ll be the voice of KOHO across our social channels, responding to feedback, shifting sentiment, and representing the brand with clarity and empathy. You’ll build and manage early community programs such as product feedback circles and ambassador testing groups. Partnering with Brand, Product, and User Success to maintain tone consistency and help shape the systems and playbooks for community engagement. Track trends in sentiment, share user insights with the broader organization, and look for ways to turn engagement into retention. You will also help transition away from content-heavy posting, focusing instead on conversations that matter and updates that serve.