Job Description
Play a crucial part in guiding customers, creating a pathway out of financial hardship. Assist customers find a fresh start and a clearer financial outlook. Deliver strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests. Work with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes. Use qualitative and quantitative data sources to analyze the impact of recent changes as well as monitoring of the overall portfolio performance. Support the growth and development of more junior team members. Work with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes. Document and use data to ensure the execution of strategy.
About Monzo
We’re on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking.