Sales Trainer & Coach, Customer Success

As a Sales Trainer & Coach, Customer Success, you’ll play a key role in elevating the capabilities and confidence of our Customer Success team. Your work will directly shape how our reps show up for customers every day—through proactive coaching, skill development, and consistent reinforcement of high standards. By collaborating across functions and championing individual growth, you’ll help our CSMs deliver exceptional experiences and build lasting customer relationships. You will provide training and 1:1 coaching support to Customer Success Managers and team leaders across the revenue organization and collaborate with the training lead to develop and deliver learning experiences in multiple formats. You will also conduct recurring coaching sessions with reps to reinforce best practices and provide actionable feedback.