Content Operations Analyst

The Client Experience team continues to serve an ever-expanding audience of clients around the world. As a Content Operations Analyst, you’ll lead vendor coordination for educational video production, including script drafting, reviewing, gathering assets, stakeholder approvals, and ensuring timely delivery. You will also draft and manage transactional communication campaigns and navigate approval workflows involving legal, compliance, and product teams. Build, QA, and execute campaigns in Braze or similar campaign platforms and monitor campaign performance, collect feedback, and iterate on content. Handle ad hoc communications tasks as needed — escalations, crisis messaging, alignment across functions.