Job Description
As a Senior Palo Alto Networks Support Engineer in our Partner ASC program, you will be the go-to expert for troubleshooting, configuring, and optimizing Palo Alto Networks technologies. You'll collaborate with partners to ensure seamless support delivery, resolve complex issues, and drive customer success in a fast-paced environment. This role demands a passionate, innovative problem-solver who thrives on technical challenges and excels at building strong relationships.
Key Responsibilities: Provide advanced technical support for Palo Alto Networks products and resolve support cases, utilizing phone, email, web-based tools, and remote sessions. Assist ASC partners in maintaining compliance with Palo Alto Networks' stringent program requirements. Collaborate with cross-functional teams, conduct root cause analysis, deliver training, monitor system performance, and contribute to technical documentation.
About Ahead
AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery.