Technical Project Manager

The Technical Project Manager will act as a main point of contact for customers to resolve issues that have escalated beyond basic support tickets. You will serve as the project manager for internal projects that will support our future business goals and involve multiple stakeholders. Setting clear and realistic expectations with clients and ensure follow-through is key. Provide updates to management and the executive team on key project milestones and results. Produce technical procedures and documentation for new and existing applications. Assist with defining enhancements to our products and provide customer feedback to the Product team.