Essential Functions:
- Manage high-volume inbound calls throughout the day and triage patient needs using clinical judgment.
- Communicate with providers and office teams on care plans, provide pathology results, and schedule appointments or procedures.
- Process prescription refills, verify insurance, collect payments, and submit prior authorizations accurately.
- Document patient interactions in ModMed EHR and handle calls from various healthcare entities to determine urgency.
Qualifications:
- Certified Medical Assistant or Dermatology Certification and at least one year of Medical Assisting experience required.
- Call center or high-volume phone experience is preferred, along with EMR knowledge, ideally ModMed.
- Strong communication, documentation, and phone etiquette skills are essential, with an ability to type at least 35 WPM.
- Organizational, analytical, and multitasking abilities are needed to remain calm and professional under pressure.
Physical Requirements & Work Environment:
- Work is performed in a remote home office requiring reliable internet and prolonged sitting for computer use.
- Frequent use of hands for typing and navigating software systems is necessary for data entry and communication.
- Visual acuity is needed to read online content, and consistent attention to detail must be maintained in a virtual setting.
- Adherence to HIPAA and company privacy standards is mandatory while working remotely from Ohio.
Apex Skin
Apex Skin is a dermatology practice providing patient care across Northeast Ohio with a focus on prompt, compassionate, and excellent service. It is a physician-led and rapidly growing organization fostering a collaborative, patient-first culture built on teamwork and clinical excellence.