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About the Role:
- Serve as the frontline voice and analytical backbone for clients' digital presence.
- Monitor, audit, and execute response strategies across automotive dealership reputation platforms.
- Own end-to-end queue management and synthesize consumer sentiment into actionable strategies.
Key Responsibilities:
- Anchor queue operations by monitoring reviews and crafting precise, brand-aligned responses.
- Lead weekend coverage to handle negative reviews and secure client approvals.
- Configure platform settings and execute specialized workflows for programs.
Requirements:
- 2+ years of experience in online reputation management or digital customer success.
- Proficiency with multi-location reputation platforms like Reputation.com or Birdeye.
- Must work Thursday through Monday, 9:00 AM – 6:00 PM EST, including weekends.
What You’ll Love:
- 100% remote work environment.
- Paid Time Off and health insurance assistance.
- Competitive USD compensation.
CodeRoad
CodeRoad provides end-to-end software development services, helping businesses scale with ideal infrastructure solutions. The company operates as a nearshore technology services partner, offering staff augmentation and dedicated IT teams.