Call Center Advisor 1- Canada

This position provides first-tier customer service support for inbound calls and emails to our call center from Canadian customers and vet practices. Tier 1 (T1) advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and retail partner CSRs on a wide variety of topics. T1 advisors can also expect to progressively learn more to resolve common customer issues. Answer calls and emails from clients to address their needs, complaints, or other issues with products or services, keeping records of all customer conversations. Engage in active listening with callers, confirming or clarifying information, identifying customer needs, researching issues and providing solutions and/or alternatives. Provide problem resolution on billing or shipment issues, update online customer records and help shoppers place web orders, re-orders, and autoships. Collaborate with other departments to advocate for Vetsource customers and creatively resolve problems.