Commercial Insurance Customer Service Representative

Develop, support, and maintain relationships with Insureds and Agents to provide concierge service. Answers and responds to incoming calls from policyholders and agents inquiring about small to mid-size commercial policy coverage accounts on behalf of our client, the carrier. Receives incoming phone calls for endorsement activity, in-depth coverage questions, routine coverage questions, renewals, and checking and issuing binders, certificates, and policies. Quotes new business, policies and/or coverage for new and existing clients, on behalf of the carrier. Experience with commercial policies, including Business Owners Policy (BOP), Workers' Compensation (WC), Umbrella, Commercial Auto, Cyber and others. Maintains adequate suspense on outstanding items and follows up in a timely manner until its conclusion.