Conversational AI Engineer

Lead the selection, configuration, and integration of the AI concierge service or large language models within our platform. Design and implement robust conversational flows, defining intents, entities, and responses on platforms such as AWS Lex. Collaborate with the Backend Integration Developer to connect AI-driven conversations with data sources and internal APIs. Monitor and analyze the performance of conversational AI, identifying areas for improvement in user interactions and accuracy. Manage data related to AI, including training phrases, conversation logs, and user feedback, ensuring data quality and relevance. Continuously iterate on models and flows based on user insights and analytics to enhance overall system effectiveness. Maintain comprehensive documentation and advocate for clear, effective communication within the team and with stakeholders.