Staff Software Engineer, Ticketing

Lead the design and delivery of cross-surface systems (backend services, web apps, mobile apps) for ticket purchase, event creation, redemption and reporting, ensuring low-latency, high-throughput and high-availability for peak events. Improve key metrics such as ticket conversion rate, purchase latency, retention, customer NPS for ticketing, and event success, while reducing error budgets and incidents. Define and drive the roadmap for ticketing systems — modernizing our stack (React/React Native, Java Spring Boot APIs, AWS), enhancing our existing products, and integrating new verticals (youth sports tournaments). Build scalable, reusable solutions that influence architecture and technical standards beyond the ticketing team. Drive architectural and design decisions for ticketing event management, ticket checkout (digital presale and POS), reserved-seating systems, redemption flows and concessions.

Mentor senior engineers and contractors, lead design review forums, own major RFCs, refine engineering process (CI/CD, load testing, monitoring). Work with external vendors and partners (payment providers, reserved-seating / scanning hardware, POS integrations), evaluate technical risk, and drive vendor-agnostic solutions that support our scale and flexibility goals.