Senior Collections Specialist

This role requires someone to relentlessly pursue and recover overdue balances through outbound phone calls, emails, and live chats—prioritizing volume, velocity, and results. You will handle inbound payment-related inquiries quickly and professionally and turn them into recovered dollars. You will negotiate and close repayment deals that align with business targets, overcoming objections and managing complexity with tact. Individual and team KPIs related to recovery rates, speed, and compliance are your focus. You will document every interaction with precision, keeping systems audit-ready and leadership informed. Assessing financial situations quickly to recommend the most effective repayment path forward is also required. You will juggle high volumes of communication across multiple channels and work fast and smart. You will remain fully compliant with Canadian collections laws, industry best practices, and company policy and will flag accounts for escalation or legal action where necessary. Staying sharp and attending training to maintain your edge in regulations, systems, and industry practices is also a must.