New Customer Experience Agent

As a CX Agent, you will be the frontline representative of our company, providing exceptional service and support to our valued customers. Your primary focus will be handling inbound and outbound calls, addressing inquiries, resolving issues, and ensuring a positive customer experience at every interaction. Deliver above-and-beyond customer service over all of our channels—including phone, email, and live chat. Listen attentively to customer concerns, troubleshoot problems, and provide effective solutions to ensure customer satisfaction. Develop a comprehensive understanding of our products, services, and policies to provide accurate information and assistance to customers. Strategize ways to improve our service, streamline our processes, and better serve our customers.