Provider Marketing, Lifecycle Associate

Provider Communications & Content:

• Write, edit, and test provider-facing communications for clarity, tone, and compliance.
• Enable and deploy email communications and initiatives to providers for cross-functional teams.
• Develop and manage a company-wide communications calendar to coordinate messaging and timing.

Engagement Operations:

• Collaborate with Community and Success teams to improve provider experience through timely, thoughtful messaging.
• Maintain feedback loops with internal stakeholders to refine communication effectiveness.
• Track engagement metrics and provide insights for continuous improvement.

Process and Quality Control:

• Regularly A/B test communications across the lifecycle to gain insights and refine our communications.
• QA all cross-functional provider emails to ensure accuracy, consistency, and brand alignment.
• Continuously iterate and optimize our comms across provider touchpoints.