Job Description
This is NOT just another call center job… apply today to become a part of our amazing company and culture! As a Digital Sales Specialist, you will answer 2-3 incoming chats using LiveEngage, (LivePerson) platform and consult customers on enhancing the value of their contact lens purchase.
You will proactively communicate and engage with your manager and team members to be successful in a virtual work environment , including but not limited to; one-on-one meetings, team meetings, and team chats, providing top notch customer service in a fast-paced, dynamic environment.
Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment while maintaining high performance metrics.
About 1-800 Contacts
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes, with the goal to make vision care more accessible and maintain a legendary culture.