Senior Workforce Management Analyst

The Senior Workforce Planning Analyst is responsible for analyzing, modeling and reporting for a multi-channel workflow queue movement environment. Responsibilities include: Model, analyze and develop reports for Operations departments (i.e., volume, rate, and workload forecasting and trend analyses. Lead the assessment and analysis of planning and workflow improvement, long range forecasting, budgeting and hiring plans and operational strategic planning initiatives. Partner with department leaders to develop budget staffing requirements. Develop employee, supervisor, department and Operations level production reporting. Provide feedback, coaching and training to support Associate and Workforce Planning Analyst development. Other duties as assigned.