Role Responsibilities:
- Own post-sale implementation support for Consent customers, including banner deployment, script, cookie management, and consent configuration.
- Build tools and playbooks to help the Customer Success team scale and independently resolve common issues.
- Maintain and improve technical documentation for Consent banner deployment, covering tag managers, CSP configuration, and SPA frameworks.
Key Qualifications:
- 2–4 years of hands-on experience deploying and troubleshooting web implementations, including tracking, site analytics, and CSS editing.
- Working knowledge of JavaScript with the ability to read, debug, and explain code behavior in a browser console.
- Familiarity with consent management platforms like OneTrust or Cookiebot, and experience with Google Tag Manager or similar enterprise tag management platforms.
Growth and Impact:
- Within 90 days, complete onboarding, support first deployments, and establish relationships with internal teams.
- Within 180 days, serve as a primary technical resource, contribute to best practices, and manage support tickets.
- Within 365 days, be recognized as an internal expert, proactively address systemic deployment issues, and mentor team members.
DataGrail
DataGrail is a Privacy Control Center that automates privacy workflows and supports compliance with regulations like GDPR and CPRA for modern brands. The company is recognized as a G2 leader, services millions of consumers through customers like Overstock and New Balance, and offers a remote-first working environment with benefits such as equity, health insurance, and a 401k.