Knowledge Management / Taxonomy Expert (CRM Content)

As the Knowledge Management / Taxonomy Expert, you will design and maintain the frameworks that make CRM content personalized, localized, and automated at scale. By creating structured taxonomies, reusable content systems, and accessible knowledge bases, you will empower CRM teams worldwide to deliver consistent, high-performing, and compliant campaigns.

You will build and maintain a comprehensive taxonomy of tags, categories, and metadata to organize CRM content. You will also develop and manage a global knowledge base containing campaign templates, localization guidelines, and content best practices. This role will collaborate with BI and analytics teams to ensure content is tagged for performance tracking and reporting. You’ll enable teams worldwide to focus on creativity and impact, while ensuring consistency, compliance, and efficiency.