Regional Customer QE (US Remote)

Reporting to the Director, Quality, the Regional Customer QE (US Remote) will be responsible for leading and managing warranty programs across all product lines and global regions within our electrical manufacturing operations. This strategic role ensures warranty data is accurately collected, analyzed, and translated into actionable insights to drive product improvements, enhance customer satisfaction, and reduce warranty costs. You will serve as a key liaison between engineering, manufacturing, quality, customer service, and regional teams. Oversee and standardize warranty processes across manufacturing sites and regions, ensuring consistency and compliance with corporate policies. Review and process warranty claims in accordance with company policies and customer agreements. Analyze global warranty data to identify trends, systemic issues, and opportunities for product or process improvements. Collaborate with engineering and quality teams to investigate complex or high-impact warranty cases and ensure proper root cause analysis and corrective actions (CAPA). Lead cross-functional warranty review meetings to present findings, KPIs, and recommendations. Develop and maintain warranty metrics dashboards, including cost of warranty, return rates, and field failure rates. Work closely with customer service and field support teams to resolve escalated warranty claims and maintain positive customer relationships. Interface with suppliers regarding warranty issues related to externally sourced components and drive supplier corrective action when needed. Provide warranty risk assessments and feedback during new product development and design reviews. Manage documentation and compliance with applicable standards and regulations (e.g., ISO 9001, UL, CE, RoHS). Benchmark industry best practices and implement improvements to optimize the corporate warranty process.