Customer Success and Engagement Manager

Client P&L and Strategic Growth:

• Take ownership of the client account's P&L, ensuring financial success.
• Act as the lead strategist for account expansion, identifying new opportunities.
• Develop and own the strategic account roadmap, guiding the client's long-term success.

Partner with the Customer:

• Build deep, trusted relationships, becoming the customer’s primary advocate.
• Learn the client’s business, objectives, and challenges.
• Drive organizational change, influencing people and processes.

Own Egen Project Delivery:

• Oversee project initiation, ensuring team members are set up for success.
• Create and manage project plans, identifying dependencies.
• Manage project scope, change requests, risks, and issues.

Manage Internal Team Communications:

• Clearly articulate scope and expectations to Egen team members.
• Partner effectively with other teams engaged, coaching others.
• Keep internal stakeholders up to date as needed.