Senior SRE Manager - Canada

The Reliability & Hosting team is a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments. We specialize in systems covering operating systems, storage, networking, VMware, databases, monitoring, and performance. Site Reliability leads are expected to be competent in many areas and are expected to become subject matter experts in select areas. The Senior Manager of Site Reliability Leads will be leading this team of individuals and will need some of the technical understanding of Intelerad products and can combine social and emotional skills to enable their team to achieve Service Level Objectives. Supervisory Responsibilities: Enable the work of the Site Reliability Leads and create a group of highly collaborative individuals. Lead, develop, and coach the Site Reliability Leads and manage performance according to the organization’s values and goals. Define and measure Performance, Efficiency, and Quality metrics for the team (SLOs). Develop the DevOps culture within the Site Reliability Engineering department. Duties/Responsibilities: Maintain familiarity with the technology, users, system interfaces relevant to the operation of Intelerad products. Organize and lead the definition of SLIs, SLOs and SLAs for Enterprise Imaging Systems. Improve the integration between teams in all departments and break down silos wherever possible. Collaborate with Architecture to create and maintain blueprints, standards, and procedures for the efficient operation of Intelerad Products. Ensure that Intelerad’s processes are being followed, and collaborate to improve them. Participate and lead the analysis, design, and development of operational processes.