Director, Technical Account Engineering

As a trusted customer advisor and leader, the role of Director, Technical Account Engineering will help customers understand best practices to maximize Sumo Logic's value and drive customer ROI. This role includes delving deep into the technical nuances of our platform, coaching your team in navigating the complexities of Sumo Logic, and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. Responsibilities include driving strategic adoption, customized success planning, risk mitigation and planning, growth strategy development, proactive monitoring and support, and executive engagement. Manage a team of 8-10 technical and consultative team members, preferably with a background in SOC analysis, DevOps Engineering,or similar technical positions. Requires passion for customer satisfaction and problem-solving, managing relationships across various levels, and professional communication skills.