Engineer III

Provide tier 3 support to customers on their Internet and VoIP services. Work with customers via phone and e-mail to identify and resolve their service-related issues. Clearly document all steps taken to identify and resolve customer reported issues. Maintain system standards and current operating systems. Research, recommend, innovative, and where possible, automated approaches for systems administration tasks. Perform daily system monitoring. Verify the integrity and availability of all hardware, system, and key processes. Review system and application logs and verify completion of scheduled jobs including backups. Apply operating system patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure and add new services as necessary. Maintain operational configurations and procedures.