Remote Electrical engineering Jobs • BGP

Provide tier 3 support to customers on their Internet and VoIP services. Work with customers via phone and e-mail to identify and resolve their service-related issues, clearly documenting all steps taken to identify and resolve customer reported issues. Maintain system standards and current operating systems.

Provide tier 3 support to customers on their Internet and VoIP services. Work with customers via phone and e-mail to identify and resolve their service-related issues. Clearly document all steps taken to identify and resolve customer reported issues. Maintain system standards and current operating systems. Research, recommend, innovative, and automated approaches for systems administration tasks. Perform daily system monitoring.