New Installations Specialist

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement. The person in this role will be required to travel 50-75% of the time annually. Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets. Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments. Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices. Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations. Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction. Provide remote assistance to third-party installers with installation questions or issues. Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.