Service Delivery Manager

Role and Responsibilities:

• Acting as a primary contact for clients, advocating for their needs and managing service delivery to meet SLAs and KPIs.
• Facilitating service reviews and collaborating with technical teams to identify enhancements and address challenges proactively.
• Driving improvements through problem management and ensuring seamless communication between internal teams and external stakeholders.

Work Environment:

• This is a customer-facing role with daily contact, operating under a hybrid model primarily remote or from offices in Farnham and London.
• You will collaborate with teams in the UK, Bulgaria, and India across different time zones, with occasional travel to client sites.
• There is a need for occasional work outside normal hours, which can be done remotely and will be recognized and rewarded.

Qualifications and Skills:

• Key skills include client advocacy, IT Service Management (ITIL), incident and problem management, service reporting, and stakeholder engagement.
• Desirable skills encompass experience with data platforms, managed services, monitoring tools, contract management, and a technical background in data or cloud.