LEAD, USER RESEARCH & INSIGHTS (CONTRACTOR)

Lead MagicSchool’s user research and customer insights, establishing systems and practices that keep the organization deeply connected to educator and administrator needs. You will drive research that shapes product strategy, design direction, and customer experience at scale.

In this role, you will be responsible for driving towards the following outcomes: Deliver high quality generative, evaluative, and strategic research that informs product and design decisions and results in measurable improvements in satisfaction, adoption, or retention. Build scalable research processes, tools, and rituals that increase research velocity and improve cross-functional alignment. Strengthen the Voice of Customer program by synthesizing multiple data sources.

MagicSchool is working towards real social impact, working on cutting-edge AI technology that directly impacts educators and students. There is flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team.