Job Description
As a Senior ML Engineer at Shopmonkey, you will be a part of a globally distributed engineering team working closely with your product and design counterparts. You will have the chance to work on the frontier of agentic AI, applying cutting-edge LLMs and co-pilot frameworks to meet real-world auto shop needs. Shopmonkey has the structured data, workflows, and operational maturity to deliver AI that’s not only intelligent but trusted and useful. You’ll move fast to bring AI agents from discovery all the way through production, helping to shape the future of the automotive care experience.
Build and ship production-ready AI agents that automate key workflows. Design and implement workflows and scripts for agentic conversations based on real-world data. Conduct end-to-end development including data gathering, hypothesis testing, prototyping, demoing, productionizing, and monitoring. Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization. Design evaluation agents to enhance the quality and coherence of autonomous conversations. Work within a modern MLOps environment to ensure scalable and reliable deployment of models. Contribute to analytics and predictive features. Translate complex ML workflows into digestible updates for cross-functional stakeholders. Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative, fast-paced environment.
About Shopmonkey
Shopmonkey's vision is to help every shop thrive by equipping them with the tools they need to run and grow their business.