Production Support Engineer

CrowdHealth

Remote regions

US

Salary range

$130,000–$140,000/yr

Benefits

Unlimited PTO 12w maternity 12w paternity

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About the Role:

  • You will be the single point of contact for production issues impacting operations, member portals, or backend APIs.
  • You will coordinate production releases across multiple stakeholders and ensure safe deployments.

What You'll Do:

  • Investigate, triage, and resolve bugs affecting production systems, focusing on operations team and member experience.
  • Monitor bug tracking systems, identify recurring issues, and prioritize fixes to reduce disruptions.
  • Maintain and troubleshoot the release pipeline to minimize downtime and unblock developers.

What We're Looking For:

  • Strong debugging and troubleshooting skills across backend systems.
  • Experience with relational and NoSQL databases, back-end REST APIs, and CI/CD pipelines.
  • Knowledge of secure methods for user data management and release coordination across stakeholders.

What We Offer:

  • Annual salary of $130,000 - $140,000 based on experience, plus equity.
  • Health support stipend and remote flexibility.
  • 12 weeks paid maternity/paternity leave and no cap on paid time off.

CrowdHealth

CrowdHealth is a community-powered alternative to health insurance, enabling individuals to access and fund healthcare with transparency, simplicity, and control. They are a remote, mission-driven startup focused on helping people live boldly without the fear and stress of healthcare bills.

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