Virtual Care Technician

Acts as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application. Virtual Care Technicians are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance. Technicians also help with other administrative-related queries. The position is part-time and available to credentialed veterinary technicians who have the time and ability to engage with clients, virtually, from home. Receives and responds to live chats from VCA clients with questions or concerns about their pet utilizing professional, accurate and appropriate terminology when conversing with clients. When necessary, helps to field administrative client chats and responds to queries related to billing/invoicing, CareClub and other administrative topics.