Customer Support Representative (CSR)

We're seeking a CSR (Customer Support Representative) to join our team and play a crucial role in providing exceptional service and ensure our customers feel valued and supported. This role focuses on responding to customer inquiries, troubleshooting issues, and delivering solutions that keep our clients satisfied and engaged. You’ll work closely with customers and internal teams to resolve issues, gather feedback, and contribute to the continuous improvement of our customer experience. You will provide prompt and effective support to customers regarding payment-related inquiries, discrepancies, and issues, ensuring a positive customer experience at all times and help customers maximize the platform's benefits and identify opportunities to enhance their user experience. You will also gather customer feedback to improve usability and contribute to support resources like FAQs and help articles.