Own Client Delivery End-to-End:
- Act as the single point of contact for clients across new builds, change requests, and ongoing support.
- Set and manage expectations clearly on scope, timelines, and outcomes.
Intake, Scoping & Prioritization:
- Lead intake for new website requests and ongoing change requests; gather requirements, define scope, and align on approach.
- Triage inbound tickets; assess priority, assign appropriately, and maintain a healthy, moving queue.
- Handle scope conversations directly, align on feasible solutions, and manage expectations around what CWS can deliver.
Delivery Coordination:
- Coordinate with a distributed build team across task sequencing, dependencies, and blockers.
- Ensure work moves efficiently from request to completion, reducing cycle time on client requests.
Ticketmaster
Ticketmaster, a Live Nation Entertainment company, is the world’s largest ticket marketplace and a leading provider of enterprise tools for live entertainment. They connect people to live events they love, with world-class teams specializing in innovations in ticketing, venue development, concert production, and artist management.