Job Description

This leader will establish a center of excellence for Quality, embedding QA thinking across teams — from functional, non-functional, performance, and security testing to data validation and model accuracy testing — while cultivating a culture of continuous improvement and automation-driven efficiency. Quality Strategy and Leadership - Define and execute the Quality Engineering vision and roadmap aligned with organizational goals. Build and lead a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering). Partner with engineering, product, and customer success leaders to ensure quality is embedded across the SDLC. End-to-End Quality Ownership - Own functional and regression testing strategy across microservices, SDKs, APIs, and UI layers. Drive non-functional testing excellence — performance, scalability, reliability, failover, and compatibility. Lead security testing initiatives, collaborating with DevSecOps and compliance teams to ensure adherence to ISO, SOC 2, and GDPR standards. Oversee QA processes for custom deployments, integrations, and client-specific configurations.

About Netomi

Netomi is the leading agentic AI platform for enterprise customer experience, enabling agentic automation at scale across the entire customer journey.

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