Customer Success Engineer, EMEA Remote

The Customer Success Engineer (CSE) role provides deep subject matter expertise on GitLab technical and product solutions and best practices. CSEs provide customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities. The Senior CSE reports to the Manager/Senior Manager, CSE. Engage with customers, via Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance. Provide technical, architectural and best practice guidance. Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion. Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer’s business objectives. Focus on solution-based programs that are customized to fit an individual customer’s needs. Develop and collaborate on customer workshops, demos, and other enablement. Maintain specialty competency in one or more technologies related to GitLab’s market focus. Continuously improve professional skills with a focus on personal mastery and team learning. Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey.