Vertical Operations Intern

As a Vertical Operations Intern, you will support the Operations team in tackling several critical operational challenges/projects across the organization. Our Vertical Operations team is the face of Operations to each vertical of business, responsible for end-to-end vertical results; from establishing policy to verifying performance, defining the service requirements and establishing SLAs for each business. The team continuously improves operations through oversight and optimization, devoted to upholding service quality while reducing costs and driving innovation. You will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes. Also make recommendations to the team to improve customer support, identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc. You will spend the term helping us to drive operational excellence across all teams, including supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.