Job Description
The Support Engineer will improve the way PostHog does support, which means better tooling, automation, and reporting. With your knowledge of PostHog, you’ll be answering the majority of tickets yourself across our products, ensuring that customers are able to use the platform without blockers. You’ll also be working closely with the product teams to ensure that they are aware of any issues requiring product development work, helping them prioritize requests based on customer profile. You’ll be working closely with the rest of the Customer Success team to ensure that we are meeting our internal targets for support ticket response.
About PostHog
PostHog is shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond.