Job Description
Turn messy, multi-modal signals into real customer magic. You’ll be digging into the dialogue between humans and LLMs, uncovering insights that drive product evolution and shape how millions interact with our AI-powered support platform. What you'll do: Analyze complex datasets to uncover trends, patterns, and opportunities that support data-driven decision-making in a LLM-based customer support application. Extract insights from both structured and unstructured data. Build and maintain dashboards and reporting tools to monitor key business and product metrics, ensuring stakeholders have access to clear and accurate insights. Help design and evaluate experiments (A/B tests), including statistical analysis and interpretation of outcomes. Contribute to defining and refining KPIs, metric definitions, and data taxonomies that align with business goals. Communicate findings through clear data storytelling, visualizations, and presentations to both technical and non-technical audiences. Proactively identify opportunities to improve processes, uncover new insights, and drive efficiency through automation and scalable solutions.
About CloudWalk
CloudWalk is an AI-first fintech building its own technology to bring justice to the broken payment system in Brazil.