Guest Service Agent

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service. Key responsibilities include guest interaction, reservations management, problem resolution, check-in & check-out, knowledge sharing, record keeping, and collaboration with other teams. The Guest Service Agent will uphold the brand’s values by delivering a seamless and personalized experience for all guests.