Position Summary:
- This fully remote role sits at the intersection of engineering, support, and program management.
- You will ensure issues, contributions, and escalations are efficiently triaged, routed, and resolved.
- The position plays a critical role in maintaining operational excellence and cross-team alignment across Azure-related repositories.
Responsibilities:
- Perform daily GitHub issue triage, including classification, prioritization, and routing.
- Maintain backlog hygiene, coordinate engineering ownership, and manage customer escalations.
- Own and maintain technical documentation, runbooks, and knowledge base content.
Qualifications:
- Strong communication skills with the ability to engage technical and non-technical stakeholders.
- Hands-on experience with GitHub issue triage, backlog management, and PR coordination.
- Proven ability in program coordination and stakeholder management across distributed teams.
- Solid understanding of technical debugging fundamentals and experience owning documentation.
Beyondsoft
Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move businesses forward. The company has a global presence spanning four continents, with a diverse team that thrives on innovation, collaboration, transparency, and accountability.