Senior Data Program Specialist

The Senior Data Program Specialist plays a critical role in optimizing document workflows and data ingestion processes that support unemployment management services. You will handle complex document processing tasks, resolving data-related issues, and ensuring accurate processing of critical documentation. You will report to Experian's Manager of Mail and Data Imaging. Responsibilities: Electronic Document Processing: Oversee and evaluate both indexable and non-indexable forms from clients and our teams including UI Claims, Benefit Charges, Tax Rate Notices, Account Statements, Garnishments, Child Support documents. Separation Notice Processing: Manage and process separation notices, ensuring accurate indexing to C3 for use by analysts in resolving UI claims. Exception Handling: Investigate and resolve issues identified during manual indexing, such as missing SSNs, mismatched SUI, and employer name discrepancies. Special Email Handling: Address non-standard email formats including encrypted messages and non-PDF attachments that cannot be processed automatically. Document Retrieval: Retrieve and distribute PDFs from managed file transfer systems and fax platforms, including ShareFile and CoreFax. Document Routing Management: Ensure and secure delivery of UI-related documents to appropriate teams. Resolve issues with misdirected or misrouted documents.