Team Lead, Customer Support

We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows, and helping define a tailored tone of voice and service strategy that meets the evolving needs of our users. Responsibilities include guiding and mentoring customer support team members towards achieving operational goals and ensuring customer complaints are resolved in the most professional manner. This role also involves collaborating with other departments to improve processes and shaping service offerings from a support perspective.