Remote Customer Service Specialist – Hotel Bookings

We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key Responsibilities: Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals. Provide professional and timely support via email, phone, and messaging platforms. Offer personalized hotel recommendations using available tools and client preferences. Confirm booking details and ensure accuracy of client itineraries. Handle changes, cancellations, and special requests efficiently. Build positive client relationships through excellent service and follow-through. Stay informed on hotel brands, loyalty programs, promotions, and destination updates.