Technical Support Data Engineer

Key Responsibilities:

• Serve as the main point of contact for SaaS technical integration and client support.
• Collaborate with project managers to guide clients through implementation, testing, and deployment.
• Analyze, load, and process product catalog, sales, and returns data using SQL, Python, and ETL tools.

Core Duties and Expectations:

• Respond to support requests through email, ticketing systems, or live chat, adhering to SLA guidelines.
• Automate repetitive tasks and improve support processes to enhance efficiency.
• Monitor client health and performance dashboards, triage issues, and escalate critical problems when needed.

Required Experience and Skills:

• 5+ years of experience as a Support Engineer, Software Engineer, Data Analyst, or Technical Consultant.
• Strong proficiency with ETL processes, relational databases, and scripting (Python, Shell, JavaScript).
• Excellent written and verbal communication skills with extensive customer-facing experience.