Job Description
Seeking a dynamic and customer-focused individual to join our team as an Office or Remote Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers through various communication channels. Whether you work in our office or remotely, you will play a crucial role in ensuring customer satisfaction and loyalty. RESPONSIBILITIES: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and assistance to customers - Process orders, returns, and exchanges accurately - Assist customers with account maintenance and troubleshooting - Collaborate with other departments to address customer needs and concerns QUALIFICATIONS: - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to multi-task and prioritize in a fast-paced environment - Previous customer service experience is a plus - Proficiency in Microsoft Office and CRM software