Manage multiple channel interactions with excellent communication skills.
Effectively present and discuss products and services to providers.
Establish and maintain positive relationships with providers.
Capital BlueCross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity employer committed to a culture of diversity and inclusion.
Conduct research and provide problem-solving support to the Customer Service Department, Brokers and Sales.
Provide efficient, courteous, professional quality service to Groups, Plan personnel and Brokers/Sales in a timely manner.
Ensure compliance with organizational and regulatory requirements.
They promise to go the extra mile for their team and community. Capital Blue Cross values your professional and personal growth by investing heavily in training and continuing education.
Engage with customers on the phone to build lasting relationships.
Ensure customer needs are understood and expectations exceeded.
Improve customer support policies by offering feedback and solutions.
Brunt is redefining the workwear category, engineering better boots and apparel for tradespeople by working directly with them. The team is devoted to improving old workwear standards and creating a community for tradespeople.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Provide prompt and successful resolution of support queries across multiple channels.
Manage escalations and interface directly with enterprise customers.
Maintain high levels of customer satisfaction (CSAT).
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Collaborates with members, family, and healthcare providers to coordinate services and address barriers.
Guides members to achieve optimal health by providing tools and information to understand their healthcare options.
Identifies and assesses members’ medical, behavioral, social, emotional, and financial needs.
Capital Blue Cross promises to go the extra mile for their team and community. They are one of the “Best Places to Work in PA”, with a caring and supportive culture that values professional and personal growth through training and continuing education.
Review, identify and analyze root cause for all escalated service requests; continuously improve based on analysis within delivery teams.
Focus on developing proactive solutions to avoid common issues within escalation process.
Own escalated cases received from various channels including: complaint review requests received from the customer, live HAC escalations, and negative NPS survey responses.
Transcarent is a health and care company bringing medical, pharmacy, and point solutions together. They empower health consumers with choice and higher-quality care and lower costs for 21 million members across more than 1,700 employers and health plans.
Maintain positive customer relationships by responding to inquiries via phone.
Provide information and education about IRS regulations and spending accounts.
Serve as a customer advocate by identifying needs and guiding them to resources.
HealthEquity's mission is to save and improve lives by empowering healthcare consumers. They are passionate about providing solutions that allows American families to connect health and wealth, valuing individuals more than positions and fostering a welcoming and inclusive environment.
Provides outstanding customer service to external life agents across the US.
Drives sales and raise awareness of AAA Life’s products.
Supports broader corporate initiatives; participate in special projects and other duties as assigned.
AAA Life Insurance Company has been focusing on Life Insurance and Annuity Products since 1969. They have over 1.8 million policies and embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents.
Greets members in a professional manner, providing exemplary service through the phone channel.
Processes member transactions, including withdrawals, loan payments, and wire transfers.
Identifies sales opportunities by understanding member needs and offering applicable products.
Peak Credit Union aims to maintain strong connections with its members and local communities to understand their unique needs. They prioritize a member-focused approach and equal employment opportunities for all, including veterans and individuals with disabilities.
Manage live inbound calls and scheduled appointments using a consultative approach.
Build trust quickly and guide clients through our enrollment process.
Meet and exceed daily, weekly, and monthly performance goals.
TurboDebt helps people regain control of their finances and build a path toward a debt-free future. They are a top-rated debt relief organization with over 300 team members across the country, providing customized repayment solutions and expert guidance to their clients.
Developing new business opportunities and managing long-term client relationships.
Analyzing business needs and loss experience to adjust products and services.
Communicating with underwriting, administration, and claims staff to support clients.
BCBST is Tennessee's largest health benefit plan company, helping Tennesseans find their paths to good health since 1945. They empower employees to thrive independently and collaboratively, seeking talented individuals who excel in a team environment and embrace accountability.
Provide world-class customer service through performing complex Member Services functions.
Maintain compliance with Federal and State regulations, NACHA rules, and Webster/HSA Bank policies.
Meet/exceed individual performance goals, service level objectives, and demonstrate operational excellence.
Webster Financial Corporation is committed to putting people first, by helping individuals, families, and businesses achieve their financial goals. As a commercial bank founded in 1935, they value integrity, collaboration, accountability, agility, respect, and excellence.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Provides support to Account Manager and customers during the order fulfillment process.
Prepares quotes, researches customer product questions, and assists with bids.
Assists the Account Manager with stock, credit, and shipping issues.
They guide the connection between people and technology to calm the confusion of IT. Their team is made stronger by a multitude of backgrounds, experiences, and perspectives, driving them to innovate and create technology solutions.