Sr. Content Operations Specialist

The Product team at Carrot is seeking a Senior Product Content Operations Specialist to elevate and own the systems, processes, and tools that power our member content. We’re looking for someone energized by both strategic visioning and operational rigor: part program manager, part content engineer, part information architect. You’re a leader who runs toward fires, swears by structured taxonomies, and takes pride in building systems that others can rely on. Optimize the content lifecycle: Design and own systems that drive scalable content development, management, and governance. Support translation and localization: Collaborate with localization specialist and engineers to both elevate existing systems and architect new ones. Develop and drive QA processes: Run regular audits to identify outdated assets, fill gaps, lower risk, and maintain quality. Build data-driven decision frameworks: Use analytics tools to track content usage, performance, and gaps to demonstrate impact and inform decisions. Enable team members: Train, document, and support the use of tools and workflows, as well as providing visibility into content status, timelines, logic, and accountability.