Software Engineer (Back-End Focus)

Be a part of a team supporting the Centers for Medicare and Medicaid Services (CMS) endeavor to modernize enterprise systems’ access, reducing manual effort, improving data accuracy, and enhancing transparency for stakeholders, utilizing cutting-edge NLP and LLM techniques. Stay up to date with technology and customer experience best practices, to include artificial intelligence (AI), chatbots, and customer feedback tools. Write effective, scalable code. Work extremely closely with human centered design experts to implement solutions that are intuitive, responsive, and personalized to each customer’s needs. Develop back-end components to improve responsiveness and overall performance. Investigate and debug test failures throughout, updating tests or reporting bugs as necessary and provide test coverage analysis based on automation results. Collaborate with various departments such as customer support, marketing, and product development to identify and address customer pain points, optimize customer journeys, and create a seamless experience across all touchpoints.