Customer Solutions Specialist

The Customer Solutions Team is creating an inspired culture, where Specialists don’t just answer questions, but solve problems. We view every interaction as an opportunity to educate and empower our customers. We are empathetic, human, and deeply committed to our customers and the brands they love. Customer Solutions Specialists are experts on Imprint and our products. Specialists answer phone calls, chats and emails from customers and work to resolve issues such as sign-up inquiries, rewards questions, payments, account management and troubleshooting. Solutions Specialists are the go-to people when customers have questions or need assistance beyond their self service options. These are the situations where the right Specialist can make all the difference for a customer.